Saatva mattress is one of the most highly rated and popular mattresses in the united states.

Saatva offers 365 days free trial to their customers. And it’s unlikely to return the saatva mattress.

But for any reason, if you want to return saatva mattress then saatva mattress return policy is so simple and easy.

So if you are unhappy with your purchase then you can get a refund any time during these 365 days.

It means you can literally use saatva mattress for 364 days and return your saatva mattress on the 365th day.

And saatva’s return policy is amazing and easy for their customers not like other brands which makes their return policy so complicated and hard.

So if you wanted to know saatva mattress return policy then let’s start with how to return saatva mattress step by step.

Saatva Mattress Return Policy

As I said before, saatva offers an easy and simple return policy for their customers.

Here are some mattress models from saatva that are eligible for return.

  • Saatva Classic
  • Saatva Youth Mattress
  • Saatva HD Mattress
  • Loom & Leaf Mattress
  • Saatva Crib Mattress

Restrictions & Eligibility For Returning Saatva Mattress

  • Adjustable Base does not come with a trial period.
  • You can not return a damaged, stained, or dirty mattress.
  • The Return Should be within 365 days period (365 days trial begins once your mattress arrives at your doorstep)
  • You need to pay a $99 transportation fee for the return
  • You need to use a saatva mattress for at least 30 days before you start the return process.

How to Return Saatva Mattress (Step by Step)

here is a step-by-step guide on how to return saatva mattress.

Step 1: Initiate Return

For initiating a return you need to call saatva’s return team at (877) 672-2882.

And you need to tell them your original order number.

Once they confirm that you are eligible for a return then they will initiate your return process.

Also Read: Does Saatva Mattress Have Fiberglass

Step 2: Schedule Pick-up Time

Once after initiating your return process, within a week you will receive an email for scheduling the date and time for the pickup.

Step 3: Pick-up Day

Once you pay them the return charges of $99 and schedule a pickup date then you don’t need to pack your mattress. 

They will take your mattress and ship the mattress directly to saatva.

Step 4: Claim Return 

Once the mattress is shipped to the warehouse saatva then they will start the refund process.

And it can take up to 10 to 15 days for the refund to return to your bank account.

Does Saatva Allow Exchanges?

Yes, Saatva does allow exchanges if you choose the wrong size or firmness level.

Here are some steps to Exchange a saatva mattress.

Also Read: How to Clean Saatva Mattress

How to exchange Saatva Mattress

Step 1: contact Saatva’s Support Team

For initiating an exchange you need to call saatva’s support team at 877-672-2882 and put in your exchange request.

Step 2: Schedule a Pickup Time

After they confirm your order number they will start the exchange process for saatva mattress.

And you need to schedule a pick-up time and date.

Step 3: Exchange the Mattress

You do not need to pack your mattress for exchange because their team will handle all of this but you need to pay $99 for transportation charges for the exchange.

Some Tips for Returning Saatva Mattress

So here are some tips when you want to return your saatva mattress.

Tip 1: Initiate a return sooner to get refund as soon as possible 

You need to use the saatva mattress for at least 30 days to start the return process and after 30 days if you still feel like this mattress is not for me then you can either return your saatva mattress or ask for an exchange.

But the sooner you start the return or exchange the faster you get the refund or new mattress.

Also Read: Can saatva mattresses be flipped? Or Rotate?

Tip 2: Think Twice Before Starting Return Process

Because once you start the return process then you can’t cancel it, so make sure you are 100% sure to return the mattress.

Tip 3: Do not Open the mattress immediately 

Once the new mattress arrives at your doorstep then you need to check all details.

Because if you change your mind and wanted to try a new type of mattress then don’t open the mattress.

Because unopened mattress gets refund fasts compared to open ones.

But if you have opened the mattress then no worries because you can still get your 100% full refund.

What Is The Saatva Return Experience Like?

Saatva offers simple and fast returns on all of its products.

Most mattress brands make their return policy too complicated and overwhelming.

They make their customer suffer during the return process.

But saatva’s return process is so different and easy.

Because you can get a full refund within 15 days after the return process.

And their customer support is extraordinary.

What does Saatva do with Returned Mattress?

Saatva never resells their returned mattress because saatva donates the mattress to the veterans’ shelters or offers them to their employees or staff.

Most of the mattresses that are returned to their warehouse saatva donate the mattresses to charity firms.

What Are the Saatva Warranties

Mattress ModelWarranty Period
Saatva Classic Mattress15 Years
Saatva HD Mattress20 Years
Saatva Youth Mattress20 Years
Saatva Solaire Mattress25 Years
Saatva Latex Hybrid Mattress15 Years
Saatva Loom & Leaf Mattress15 Years
Saatva Zenhaven20 Years
Lineal Adjustable Base 25 Years
Saatva Other Beddings1 Year

Final Word

Returning process of the saatva mattress is too easy and simple.

But you need to wait at least 30 days before you start the return process because all mattresses including saatva take time to adjust with your body.

If you feel your mattress is not supportive, too firm, or causing you body pain then you should at least wait for 30 days.

Using a mattress topper can also make your saatva mattress comfortable.

The experience of returning saatva mattress is amazing for their customers.

But if you can donate your saatva mattress to your near charity firm then you should do it rather than return your saatva mattress.